Magnify is a Madrona-backed startup developing a next-generation orchestration platform for the post-sales industry. Over 90% of revenue for most companies comes after the initial sale, but the customer experience is fragmented and siloed across multiple technology platforms and teams. Magnify uses AI/ML along with a modern microservices architecture to transform that experience to drive adoption, retention, and expansion for our customers. The opportunity is a massive and untapped market by the current products and systems.

Magnify's initial customers are enterprise Chief Customer Officers and VP’s of Customer Success. These executives are challenged to scale the teams and drive performance across increasing numbers of customers and end-users, but struggle with fragmented technologies and manual processes. Magnify meets them at their point of need and solves their critical challenges in this large and growing market of over 4 million CS professionals.

Magnify is a fast-moving startup backed by top-tier investors, with a veteran and successful leadership team.

The role

Magnify is looking for a proven product leader to join our mission to transform post-sales. As Head of Product and part of the leadership team, you will lead all aspects of product strategy and product development, as well as be responsible for hiring and managing a world-class, multi-functional team of Product Managers, UX Designers, and Researchers. You’ll partner closely with engineers, data scientists, marketers, other internal stakeholders, and customers to bring the Magnify product to market and scale it as we grow. To achieve these goals, you will also thoughtfully implement the operational processes and frameworks necessary to deliver great products and customer experiences.

Qualifications

  • Leader - proven ability to work across groups at a high level to build a product vision and inspire action. Exceptional at presenting to customers and investors, as well as internal stakeholders with an enterprise-ready, executive presence. A clear communicator, able to build rapport across the company. Leads by example and is able to spark creative, thoughtful, and energetic contributions from others 
  • Builder - command of all aspects of product development, including user research, UX design, planning, and engineering processes, and has managed the delivery of enterprise-grade software. Has owned the product roadmap, and has a proven framework for prioritizing and distilling vision down to products and features 
  • Problem solver - both creative and analytical. Exceptional at compiling qualitative and quantitative data to fully understand a problem space, and is highly effective at finding, implementing, and iterating solutions
  • Customer-centric - believes that customers are at the center of all great products. Not only engages with customers frequently, but is willing to be the “voice of the customer” internally and externally. 
  • Recruiter - experienced at recruiting, interviewing, and hiring product managers and data scientists.  Familiar with interviewing best practices, holding a high bar, and using a company and team story to attract stellar candidates. Has a strong network to bring in top talent to the organization.
  • Culture builder - outstanding character, team player, collaborative, candid, always learning, curious, good judgment, scrappy, smart, good-humored, and a tolerance for ambiguity

Experience

  • Successfully led team(s) of Product Managers, Designers, and Researchers, as well as collaborations with engineers, marketers, and sales teams
  • A minimum of 8 years of experience in Product Management within world-class B2B software companies, and at least 2 years leading Product Management team(s)
  • Experience with modern post-sales software (e.g. Salesforce, Gainsight, Zendesk, Pendio, Walk.me, Intercom, etc) and processes is a plus
  • Prior startup experience is preferred

Magnify values inclusion and diversity and aspires to be among the tech industry’s most inclusive work environments. We are committed to diversity in our workforce and are a proud equal opportunity employer. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, sex, gender expression or identity, sexual orientation, or disability status, marital status, or veteran status.

Apply now

Interested applicants should include a resume and cover letter.